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Privacy Policy

Last updated: November 04, 2025

Irrigation Express Pty Ltd (ACN 677 049 820]) (“Irrigation Express”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.irrigationexpress.com.au (the “Website”), place an order, or otherwise interact with us.

By using our Website or providing personal information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

The entity collecting your personal information is:

Irrigation Express Pty Ltd Suite 20 01, 133 Castlereagh Street, Sydney NSW

ABN: 38 677 049 820

Email: support@irrigationexpress.com.au

Phone: 0752 215 002

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, delivery address, and billing address.
  • Account information: Username, password (encrypted), and order history.
  • Payment information: Credit card details or other payment method details (processed securely via third-party payment gateways; we do not store full card numbers).
  • Transaction details: Products purchased, order value, and shipping information.
  • Communication data: Records of emails, live chat, or phone calls with our customer service team.
  • Technical data: IP address, browser type, device information, and cookies (see Section 7).
  • Marketing preferences: Subscription status for newsletters or promotional offers.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you: When you create an account, place an order, contact customer support, subscribe to our newsletter, or complete a contact form.
  • Automatically: Through cookies and similar technologies when you browse our Website.
  • From third parties: Payment providers, shipping carriers, analytics providers (e.g., Google Analytics), and advertising partners.

4. Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

  • To process and fulfil your orders, including payment, shipping, and issuing invoices or receipts.
  • To create and manage your online account.
  • To communicate with you about your orders, enquiries, or customer service requests.
  • To send marketing communications (newsletters, promotions, product recommendations) if you have opted in.
  • To improve our Website, products, and services through analytics and user feedback.
  • To detect and prevent fraud, unauthorised access, or other illegal activities.
  • To comply with legal obligations, such as tax reporting and consumer protection laws.

5. Legal Basis for Processing (Australian Privacy Principles)

We process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our processing is based on:

  • Performance of a contract (e.g., fulfilling your purchase).
  • Consent (e.g., marketing emails).
  • Legitimate interests (e.g., fraud prevention, Website improvement).
  • Legal obligations.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers: Payment gateways (e.g., Stripe, PayPal), shipping companies (e.g., Australia Post, Toll), IT hosting providers, and email service providers.
  • Marketing partners: Only with your consent, for targeted advertising (e.g., Google Ads, Meta).
  • Professional advisors: Accountants, lawyers, or insurers.
  • Regulatory authorities: When required by law (e.g., Australian Taxation Office, ACCC).
  • In a business transfer: If we sell or merge our business, your information may be transferred to the new owner.

We do not sell your personal information to third parties.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience, analyse traffic, and deliver personalised ads. You can manage cookie preferences via your browser settings or our cookie banner. For details, see our Cookie Policy.

8. Opt-Out Instructions

  • Marketing emails: Click the “Unsubscribe” link at the bottom of any promotional email or update your preferences in your account settings.
  • Cookies: Adjust your browser settings to block cookies or use our cookie consent tool.
  • Targeted advertising: Opt out via the AdChoices program or network advertising initiatives (e.g., Google’s Ads Settings).
  • General opt-out: Contact us at privacy@irrigationexpress.com.au to request removal from marketing lists or deletion of your data (subject to legal retention requirements).

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no online transmission is 100% secure.

10. Data Retention

We retain personal information only as long as necessary for the purposes outlined or as required by law (e.g., 7 years for tax records). After this period, we securely delete or anonymise the data.

11. Your Privacy Rights (Australian Residents)

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Complain about a breach of the APPs.
  • To exercise these rights, email support@irrigationexpress.com.au. We will respond within 30 days.

12. International Data Transfers

Some service providers are located outside Australia (e.g., USA). We ensure they provide comparable privacy protections or obtain your consent where required.

13. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Website constitutes acceptance of the changes.

15. Contact Us

If you have questions or complaints about this Privacy Policy, contact our Privacy Officer:

Email: privacy@irrigationexpress.com.au

Mail: Irrigation Express Pty Ltd, Unit 1 , 9 lomandra Place, Australia

For complaints unresolved by us, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.